REFUND POLICY

Easy & Transparent Refunds

At MEN MODE, we aim to make the refund process simple and transparent. Refunds are processed according to the eligibility, verification and conditions set out below.

1. REFUND ELIGIBILITY

Eligible refund requests must generally be initiated within 7 days of delivery.

A refund or exchange may be available in circumstances including:

– An approved customer return.
– Verified damaged or defective product.
– Verified wrong product, size, colour or variant sent by MEN MODE.
– Verified missing item.
– Product materially different from the product ordered.
– Cancellation by MEN MODE.
– Cancellation due to a non-serviceable PIN code.
– Any other circumstance where a refund is required by applicable law or approved by MEN MODE.

Non-Returnable Products

Certain hygiene-sensitive products, including innerwear, socks and selected personal-care/accessory products, may be non-returnable unless they are received damaged or defective.

Any such restriction will be clearly communicated on the applicable product page or at the time of purchase, subject to applicable law.

2. CUSTOMER-INITIATED RETURNS & EXCHANGES

Customer-Selected Wrong Size

If the customer selects the wrong size while placing the order and subsequently requests an eligible size exchange, the exchange is considered customer-initiated.

A flat ₹99 exchange fee will apply.

Customers are strongly advised to review the product-specific size chart before placing an order, as sizing may vary between different brands, manufacturers and products.

MEN MODE Sends Wrong Size

If the customer ordered one size but MEN MODE dispatches a different size, the exchange will be FREE.

Other Customer-Initiated Requests

The ₹99 fee also applies to eligible customer-initiated requests such as:

– Change of mind.
– Change of preference.
– Customer-requested size change.
– Customer-requested colour/variant change.
– Product no longer required.

The applicable fee will be communicated before the request is processed.

Customer-Initiated Returns Resulting in Refund

For an eligible customer-initiated return that results in a monetary refund, a flat ₹99 return handling and reverse-shipping fee may be deducted from the refundable amount.

There is no ₹99 fee for verified damaged, defective, wrong, missing or MEN MODE fulfilment-error claims.

3. SHIPPING CHARGES

Standard shipping charges originally paid by the customer may be non-refundable for customer-initiated returns, subject to applicable law and the circumstances of the return.

Any applicable deduction will be communicated in accordance with this policy.

4. VERIFICATION BEFORE REFUND

Refunds for returned products will generally be processed only after:

1. The returned product reaches the MEN MODE warehouse.
2. The product undergoes quality inspection.
3. The return is approved.

This process helps ensure that products meet the applicable return conditions.

5. PREPAID ORDER REFUNDS

For eligible prepaid orders, MEN MODE may offer Store Credit/Wallet credit where applicable.

Customers may also be eligible to receive the refund through the original payment method, subject to the applicable refund process.

For refunds to bank accounts, cards or UPI, the amount generally takes approximately 3–7 business days after refund processing, depending on the payment provider or banking institution.

6. COD ORDER REFUNDS

For COD orders, where a refund is applicable, MEN MODE may offer Store Credit/Wallet credit as the primary refund method.

Where a direct bank/UPI refund is available and requested, customers must provide accurate payment details.

MEN MODE is not responsible for delays caused by incorrect customer-provided banking or payment information.

7. REFUND AMOUNT

The refundable amount may be based on the actual amount paid by the customer after applicable deductions.

Depending on the circumstances, deductions may include:

– Applicable discounts.
– Coupons.
– Promotional benefits.
– ₹99 customer-initiated return/exchange fee.
– Non-refundable shipping or service charges.
– Other lawful and clearly communicated deductions.

Where a bundle, multi-buy offer or order-value-based discount was applied, the applicable promotion may be recalculated when one or more products are returned.

8. QUALITY INSPECTION

Returned products must generally be:

– Unused.
– Unworn.
– Unwashed.
– Unaltered.
– Free from stains or dirt.
– Free from perfume, detergent or other unusual odours.
– Free from damage caused after delivery.
– Accompanied by original tags, labels, accessories and packaging where applicable.

If the returned product fails the quality inspection, MEN MODE may reject the return/refund.

Where reasonably practicable, the rejected product may be returned to the customer after payment of applicable return-to-customer shipping/handling charges.

9. REFUND PROCESSING TIME

After the returned product reaches the warehouse:

– Quality inspection generally takes 24–48 hours.
– Once approved, refund initiation generally takes another 24–48 hours.
– Store Credit/Wallet refunds may be credited immediately after approval.
– Bank/card/UPI refunds generally take 3–7 business days after processing.

Customers may receive refund-status communication through email, SMS or other available channels.

10. CANCELLATION REFUNDS

Eligible cancellations made before dispatch may qualify for a full refund in accordance with the Cancellation Policy.

If an order has already been dispatched, the customer generally cannot cancel it mid-transit and may instead need to receive the product and request an eligible return.

11. RTO REFUNDS

For prepaid orders that become RTO because delivery could not be completed, the refund will generally be processed after the shipment returns to MEN MODE and is reviewed.

Where legally permissible, applicable reverse-shipping and operational handling costs arising from customer-related non-delivery may be deducted.

For COD orders, no product-payment refund is required where the customer never paid for the product.

Repeated RTOs or COD refusals may result in COD restrictions.

12. PARTIAL REFUNDS

Where only certain products from an order are eligible for return, the refund will generally apply only to the approved returned products.

Any applicable promotional discount, bundle benefit or free-shipping threshold may be recalculated.

13. SALE & PROMOTIONAL PRODUCTS

Products sold under special sale, clearance or promotional campaigns may have specific return, exchange or refund conditions.

Any such conditions will be clearly displayed before purchase, subject to applicable law.

14. FRAUD, MISUSE & ABUSE

MEN MODE reserves the right to investigate suspected misuse, fraudulent returns, repeated unreasonable claims, counterfeit substitutions, product swapping or other fraudulent activity.

Where reasonably necessary and legally permissible, MEN MODE may hold, delay, reject or restrict a refund while an investigation is conducted.

15. CONSUMER RIGHTS

Nothing in this Refund Policy is intended to restrict, exclude or waive any consumer rights that cannot legally be restricted or excluded under applicable Indian law, including rights available under the Consumer Protection Act, 2019 and other applicable laws.