TERMS & CONDITIONS
Effective Date: 15th Sept 2026
Last Updated: 15th Sept 2026
Welcome to MEN MODE.
These Terms & Conditions govern your access to and use of the MEN MODE website, including www.themenmode.com, and your purchase of products through the website.
By accessing, browsing, registering on, or placing an order through the website, you agree to these Terms, together with the MEN MODE Privacy Policy, Shipping Policy, Return & Exchange Policy, Refund Policy, and Cancellation Policy.
These Terms are intended to operate in accordance with applicable laws of India, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, applicable amendments, rules, regulations and other applicable laws.
Nothing in these Terms is intended to exclude, restrict, or waive any mandatory statutory right or remedy available to a consumer under applicable law.
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1. BUSINESS INFORMATION
Business / Legal Entity Name: THE MEN MODE
Business / Registered Address: M/S FASHION WORLD , CHOTI KALYANI , KALYANI, MUZAFFARPUR , BIHAR, 842001
GSTIN: 10DFOPS9980H1ZS
Customer Support Email: Contact@themenmode.com
WhatsApp Support: +91 9661812126
Website: www.themenmode.com
Where required by applicable law, MEN MODE will provide additional business, registration, tax and statutory information on the website.
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2. ELIGIBILITY AND LAWFUL USE
You agree to use the website only for lawful purposes.
By using the website or placing an order, you confirm that:
– The information provided by you is accurate and complete.
– You have the legal capacity to enter into the transaction under applicable law.
– You will not use the website for fraudulent, unlawful or abusive activities.
– You will not attempt unauthorized access to the website, accounts, systems or servers.
– You will not interfere with or disrupt the website or its operations.
If you place an order on behalf of another person or entity, you confirm that you have the authority to do so.
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3. WEBSITE CONTENT AND PRODUCT INFORMATION
MEN MODE makes reasonable efforts to ensure that product descriptions, photographs, measurements, colours, materials, prices and other information displayed on the website are accurate and current.
However:
– Product colours may appear slightly different depending on the customer’s device, screen settings, lighting and photography conditions.
– Minor variations in measurements, fabric texture, stitching, finish or appearance may occur due to manufacturing processes.
– Product specifications may vary between brands, manufacturers and individual products.
– Where a product-specific specification or size chart is provided, that information should be considered before placing an order.
MEN MODE does not intentionally misrepresent the characteristics, quality or features of its products.
If a material error is identified, MEN MODE will take reasonable corrective action and provide an appropriate remedy where required by applicable law.
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4. SIZE SELECTION
Customers are strongly advised to carefully review the size chart provided on the respective product page before placing an order and select the size based on the measurements mentioned for that particular product.
Please note that sizing may vary between different brands, manufacturers and products. A particular size such as M, L, XL or XXL may have different measurements depending on the brand or product.
Therefore, customers should not rely solely on their usual size and should refer to the product-specific size chart before ordering.
Choosing the correct size according to the applicable size chart can help avoid size-related issues and the need for an exchange.
Customer-selected size issues are handled according to the Return & Exchange Policy.
If MEN MODE dispatches a size different from the size ordered, the applicable exchange will be handled in accordance with the Return & Exchange Policy without the customer-initiated size-exchange fee.
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5. PRODUCT AVAILABILITY
Products displayed on the website are subject to availability.
Placing an item in a shopping cart does not guarantee availability until the order has been successfully placed and accepted.
In exceptional circumstances, including inventory discrepancies, product damage, failed quality inspection, supplier issues or system errors, a product may become unavailable after an order is placed.
If MEN MODE cannot fulfil a confirmed order, MEN MODE may cancel the affected order and provide the applicable refund in accordance with the Refund Policy and applicable law.
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6. PRICES, TAXES AND OTHER CHARGES
Prices displayed on the website are the applicable selling prices at the time of purchase.
Applicable taxes and mandatory charges will be included or disclosed in accordance with applicable law.
Any applicable shipping, COD, handling or other charges will be displayed or communicated before the customer completes the order.
The final amount payable will be displayed at checkout.
MEN MODE may change prices, promotions and offers from time to time. Such changes will generally not affect an order already validly accepted and confirmed, except where permitted or required by applicable law.
If an obvious pricing, technical or system error results in an incorrect product price being displayed, MEN MODE may take reasonable corrective action, including cancellation of the affected order where legally permissible. If payment has already been made, the eligible amount will be refunded in accordance with applicable law and the Refund Policy.
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7. DISCOUNTS, COUPONS AND PROMOTIONAL OFFERS
Discounts, coupons and promotional offers may be subject to specific terms displayed with the applicable offer.
Unless expressly stated otherwise:
– Offers may have limited validity.
– Certain products may be excluded.
– Minimum order values may apply.
– Promotional benefits may not be combined.
– Coupons may not be transferable or redeemable for cash.
– Promotional benefits may be recalculated when an order is cancelled, returned or partially returned.
MEN MODE may withdraw or modify an offer where permitted by applicable law.
Promotional terms will not be interpreted as removing any mandatory consumer right.
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8. ORDER PLACEMENT
When you place an order, you submit a request to purchase the selected product(s).
After an order is placed, MEN MODE may send an order acknowledgement confirming receipt of the order.
An acknowledgement of receipt does not necessarily constitute final acceptance of the order.
An order will generally be considered accepted when MEN MODE confirms it for processing, subject to product availability, payment verification, quality checks, fraud-prevention checks and other legitimate operational requirements.
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9. ORDER CANCELLATION BY MEN MODE
MEN MODE may cancel an order, in whole or in part, for legitimate reasons including:
– Product unavailability
– Inventory discrepancy
– Failed quality inspection
– Incorrect or incomplete delivery information
– Delivery serviceability limitations
– Obvious pricing or technical errors
– Suspected fraudulent or unauthorized activity
– Payment verification failure
– Abuse or misuse of promotional offers
– Unauthorized commercial resale or bulk ordering where applicable
– Other legitimate legal or operational reasons
Where MEN MODE cancels a prepaid order for a reason attributable to MEN MODE, the eligible amount paid by the customer will be refunded in accordance with the Refund Policy and applicable law.
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10. PAYMENT
MEN MODE may offer prepaid online payment and Cash on Delivery (“COD”), depending on availability.
Payment methods available for a particular order will be displayed at checkout.
Online payments may be processed through third-party payment service providers.
Customers must provide accurate billing and payment information.
MEN MODE may conduct reasonable payment verification and fraud-prevention checks.
Payment service providers may have their own terms, conditions and privacy policies.
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11. CASH ON DELIVERY
COD availability may depend on:
– PIN-code serviceability
– Order value
– Courier availability
– Previous delivery history
– Operational considerations
– Fraud/risk controls
– Other legitimate business or serviceability factors
MEN MODE may restrict or disable COD for particular orders, locations or customers where reasonably necessary and permitted by law.
Repeated refusal or non-acceptance of COD orders may result in reasonable restrictions on future COD availability, subject to applicable law.
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12. ORDER PROCESSING
Orders are generally processed within 1–2 working days.
Orders placed on Sundays or public holidays may be processed on the next working day.
During major sales, festivals, promotional campaigns or periods of unusually high order volume, processing may take longer.
MEN MODE will take reasonable steps to process orders within the stated timeframe.
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13. SHIPPING AND DELIVERY
Standard delivery is generally estimated at approximately 3–7 working days after dispatch.
Remote, difficult-to-service or otherwise affected locations may require additional time.
Delivery timelines are indicative and may be affected by circumstances outside MEN MODE’s reasonable control.
Shipping charges, delivery conditions, COD charges, RTO matters and other shipping-related terms are governed by the Shipping Policy.
Shipping partners may be changed or replaced where operationally necessary.
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14. CUSTOMER DELIVERY RESPONSIBILITIES
Customers are responsible for providing accurate and complete:
– Name
– House/building number
– Street/locality
– City
– State
– PIN code
– Mobile number
– Other required delivery information
Customers should remain reasonably available to receive their order and cooperate with the delivery partner where required.
MEN MODE will not be responsible for delivery failure caused solely by incorrect, incomplete or inaccurate information supplied by the customer, subject to applicable law.
Address-change requests may be considered before dispatch where operationally feasible.
Once an order has been dispatched, an address change may not be possible.
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15. MULTIPLE SHIPMENTS
An order may occasionally be divided into multiple shipments because of inventory, fulfilment, logistics or operational requirements.
MEN MODE will not charge additional shipping merely because an order is split into multiple shipments unless such charge is clearly disclosed and applicable under the order terms.
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16. RETURN, EXCHANGE AND REFUND
Returns, exchanges and refunds are governed by the applicable Return & Exchange Policy and Refund Policy.
Customers should review those policies before placing an order.
Nothing in these Terms removes or limits a consumer’s statutory rights relating to defective, deficient, spurious, materially misdescribed or otherwise legally non-conforming products.
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17. CUSTOMER-INITIATED RETURN OR EXCHANGE
Where permitted under the Return & Exchange Policy, a customer-initiated return or exchange may be subject to the applicable conditions and fee.
The current policy provides for a ₹99 customer-initiated return/exchange fee in applicable cases.
This may apply to circumstances including customer-selected wrong size, change of preference, different size/colour/variant preference, change of mind or the product no longer being required, subject to the applicable policy and law.
Where MEN MODE sends a different size from the size ordered, the applicable exchange will be handled without the customer-initiated exchange fee.
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18. RETURN CONDITION AND QUALITY INSPECTION
Returned products may be inspected before an exchange or refund is approved.
Unless an exception applies under applicable law or the relevant policy, returned products must be:
– Unused
– Unworn
– Unwashed
– Unaltered
– Free from stains, odours and signs of use
– Accompanied by original tags/labels and accessories where applicable
– Returned in the required original packaging where applicable
A return may be declined where the product has been used, washed, altered, damaged or otherwise does not meet the applicable return conditions, except where the issue relates to a verified defect or another circumstance protected by law.
MEN MODE’s inspection process will not be used to unlawfully deny a valid statutory consumer claim.
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19. DAMAGED, DEFECTIVE, WRONG OR MISSING PRODUCTS
Customers who receive a damaged, defective, wrong, materially different or incomplete order should report the issue within the applicable period stated in the Return & Exchange Policy.
MEN MODE may reasonably request supporting information such as:
– Order details
– Photographs of the product
– Photographs of packaging
– Shipping-label photographs
– Details of the issue
– A genuine continuous unedited unboxing video where reasonably requested
Such evidence may assist MEN MODE in investigating delivery, packaging, fulfilment and product-related claims.
Failure to provide requested evidence does not automatically remove any statutory consumer right that cannot lawfully be excluded.
Where an issue is verified as attributable to MEN MODE, its fulfilment process or a legally responsible service provider, MEN MODE will provide the applicable remedy in accordance with the relevant policy and applicable law.
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20. REFUNDS
Approved refunds will be processed in accordance with the Refund Policy.
Depending on the circumstances and payment method, refunds may be issued through:
– Original payment method
– Bank transfer
– UPI
– Store Credit/Wallet
– Another legally permissible method
Refunds may be subject to applicable deductions expressly disclosed in the Refund Policy and permitted by law.
MEN MODE will not make deductions that are prohibited by applicable law.
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21. CANCELLATION BY CUSTOMER
Customer cancellation requests are governed by the Cancellation Policy.
Customers may request cancellation before dispatch, subject to the applicable procedure and operational feasibility.
After dispatch, cancellation may generally not be possible.
If a prepaid order cannot be cancelled after dispatch, the customer may, where applicable, use the eligible return/refund process after receiving the product.
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22. RETURN TO ORIGIN (RTO) AND FAILED DELIVERY
An order may be returned to MEN MODE or the applicable fulfilment location when delivery cannot be completed, including circumstances such as:
– Incorrect or incomplete address
– Customer unavailable
– Customer unreachable
– COD refusal
– Repeated delivery failures
– Serviceability limitations
– Other delivery-related circumstances
Where appropriate and legally permissible, MEN MODE may contact the customer regarding re-shipment and applicable re-shipping charges before re-shipping.
MEN MODE will not impose such charges where the failure was caused by MEN MODE or where applicable law prohibits such charge.
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23. FRAUDULENT OR ABUSIVE ACTIVITY
MEN MODE may investigate suspicious transactions, claims or activities to protect customers, the business and service providers from fraud and abuse.
This may include:
– Fraudulent orders
– Payment fraud
– Identity misuse
– False or manipulated claims
– Repeated intentional misuse of returns or exchanges
– Coupon or promotional abuse
– Unauthorized resale
– Attempts to manipulate website systems
– Other unlawful activity
Where reasonably necessary and legally permissible, MEN MODE may restrict or cancel transactions, suspend access, restrict certain payment methods or take other appropriate action.
Any such action will be taken subject to applicable law and will not unlawfully restrict genuine consumer rights.
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24. CUSTOMER COMMUNICATIONS
By placing an order or contacting MEN MODE, customers may receive transaction-related communications through email, SMS, telephone, WhatsApp or other appropriate channels.
These communications may include:
– Order confirmations
– Payment confirmations
– Dispatch notifications
– Delivery updates
– Return/exchange updates
– Refund updates
– Customer-support communications
– Other transaction-related information
Marketing communications, where applicable, will be subject to applicable consent and communication requirements.
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25. THIRD-PARTY SERVICE PROVIDERS
MEN MODE may engage or use third-party service providers, contractors, subcontractors, vendors or technology partners for services including:
– Logistics and courier services
– Payment processing
– Website hosting
– Technology services
– Order management
– Customer communication
– Warehousing or fulfilment
– Packaging
– Analytics
– Other operational services
MEN MODE may change or replace such service providers when reasonably necessary.
The involvement of a third-party service provider does not by itself remove or transfer any statutory obligation that MEN MODE is legally required to fulfil toward consumers.
MEN MODE may require its service providers to comply with applicable contractual, operational, security and legal requirements.
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26. CUSTOMER REVIEWS AND USER-GENERATED CONTENT
Where the website permits reviews, photographs, comments or other user-generated content, customers must ensure that the submitted content is genuine, lawful and does not infringe the rights of others.
Customers must not submit:
– False or misleading reviews
– Fraudulent content
– Defamatory material
– Abusive or unlawful content
– Content violating another person’s privacy
– Copyright- or trademark-infringing content
– Manipulated reviews presented as genuine customer experiences
MEN MODE may moderate or remove content that violates applicable law or these Terms.
MEN MODE will not knowingly represent fabricated reviews or experiences as genuine customer reviews.
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27. INTELLECTUAL PROPERTY
MEN MODE’s original website content, including its brand name, logos, website design, text, graphics, original photographs, videos, layouts and other protected materials, may be protected by applicable intellectual-property laws.
Except as permitted by law or with prior written permission, users may not reproduce, copy, modify, distribute, publish, sell or commercially exploit such protected material.
Third-party trademarks, product names or materials remain the property of their respective owners.
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28. WEBSITE SECURITY AND MISUSE
You must not:
– Attempt unauthorized access to the website or its systems.
– Introduce viruses, malware or harmful code.
– Conduct denial-of-service or similar attacks.
– Scrape or systematically copy website content without authorization.
– Use bots or automated systems to place fraudulent orders.
– Circumvent website security.
– Interfere with website functionality.
– Use the website for unlawful purposes.
MEN MODE may take reasonable technical and legal measures to protect its website, customers and systems against such activities.
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29. WEBSITE AVAILABILITY
MEN MODE aims to maintain reliable website access but does not guarantee uninterrupted or error-free operation at all times.
Temporary interruption may occur due to:
– Maintenance
– Technical failures
– Server problems
– Internet/network failures
– Cybersecurity incidents
– Software problems
– Force majeure events
– Other circumstances beyond reasonable control
MEN MODE will take reasonable steps to restore affected services where practicable.
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30. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, MEN MODE will not be liable for indirect, incidental, special or consequential losses that are not reasonably foreseeable and arise solely from circumstances beyond MEN MODE’s reasonable control.
However, nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited, including applicable statutory consumer rights, liability for defective products where applicable, fraud, wilful misconduct or other legally non-excludable liability.
Nothing in these Terms prevents a consumer from exercising a statutory right or remedy available under applicable law.
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31. FORCE MAJEURE
MEN MODE will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, severe weather, war, riots, governmental restrictions, strikes, transportation disruptions, widespread technical failures, epidemics/pandemics, courier disruptions or other extraordinary events.
Where such circumstances materially affect an order, MEN MODE will take reasonable steps to communicate relevant information and provide an appropriate remedy where required by law.
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32. PRIVACY AND PERSONAL INFORMATION
The collection and use of customer personal information is governed by the MEN MODE Privacy Policy.
MEN MODE will handle personal information in accordance with applicable privacy and data-protection requirements.
Customers should review the Privacy Policy for information regarding collection, use, storage, sharing and protection of personal information.
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33. GRIEVANCE REDRESSAL
MEN MODE provides a mechanism for customers to raise complaints and seek assistance.
Grievance Officer: MOHAMMAD SHAMSHER
Designation: Grievance Officer
Email: Contact@themenmode.com
WhatsApp: +91 9661812126
Address: M/S FASHION WORLD, CHOTI KALYANI, KALYANI, MUZAFFARPUR, BIHAR , PIN-842001
Customers may raise complaints relating to orders, products, payments, delivery, returns, exchanges, refunds, cancellations, website issues or other consumer concerns.
MEN MODE will acknowledge and address grievances within the period required under applicable law.
Customers may be requested to provide order information or supporting documents necessary to investigate the complaint.
Nothing in this grievance procedure prevents a consumer from exercising any statutory right to approach an appropriate consumer authority, Consumer Commission or other competent forum.
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34. CONSUMER RIGHTS
MEN MODE respects the rights available to consumers under applicable Indian law.
Nothing in these Terms or any MEN MODE policy is intended to:
– Remove a statutory consumer right;
– Restrict a consumer from approaching a competent consumer authority or Consumer Commission;
– Permit an unfair trade practice;
– Permit misleading representations;
– Exclude a remedy that cannot legally be excluded; or
– Override a mandatory requirement of applicable law.
If any provision of these Terms conflicts with a mandatory requirement of applicable law, the applicable law will prevail to the extent of the conflict.
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35. CHANGES TO THESE TERMS
MEN MODE may update these Terms from time to time to reflect changes in:
– Applicable law
– Business practices
– Products or services
– Website functionality
– Payment arrangements
– Delivery arrangements
– Consumer-protection requirements
Updated Terms will be published on the website with a revised “Last Updated” date.
Changes will not retrospectively remove rights that have already accrued to consumers under applicable law.
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36. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of India.
Subject to applicable consumer-protection laws and the jurisdiction available to consumers under such laws, disputes relating to these Terms or transactions with MEN MODE shall be dealt with by the competent courts, Consumer Commissions or other legally competent authorities in India.
Nothing in this clause limits a consumer’s legally available jurisdiction or remedy.
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37. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable by a competent authority, that provision will be interpreted or modified to the minimum extent necessary to make it lawful and enforceable, where legally permissible.
The remaining provisions will continue in effect.
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38. ENTIRE AGREEMENT AND POLICY PRIORITY
These Terms, together with the MEN MODE Privacy Policy, Shipping Policy, Return & Exchange Policy, Refund Policy, Cancellation Policy and other policies expressly incorporated into the website, govern the use of the MEN MODE website and transactions with MEN MODE.
Where a specific MEN MODE policy contains detailed provisions relating to a particular subject, that policy will apply to that subject, subject to applicable law.
If any provision conflicts with mandatory applicable law, the law will prevail.
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39. CONTACT MEN MODE
For customer support, order-related questions or policy-related queries:
MEN MODE
Email: Contact@themenmode.com
WhatsApp: +91 9661812126
Website: www.themenmode.com
For formal complaints, customers may use the Grievance Officer details provided above.
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IMPORTANT NOTICE BEFORE PUBLICATION
The following placeholders must be completed before publishing this document:
1. Legal/business entity name
2. Complete registered/business address
3. GSTIN, where applicable
4. Grievance Officer’s name
5. Final effective date
6. Final last-updated date
MEN MODE should also ensure that the information displayed on the website, checkout pages, invoices, product pages and other customer-facing materials is consistent with these Terms and the other published policies.
These Terms are designed as a comprehensive business and consumer-facing draft. Because the final legal effect can depend on MEN MODE’s actual business structure, registration status, contracts and operational practices, obtaining a final review by an Indian e-commerce/business lawyer before publication is advisable.
