SHIPPING POLICY

At MEN MODE, we aim to deliver your order safely and reliably across India through trusted logistics partners.

1. SHIPPING AVAILABILITY

– MEN MODE offers delivery across India, subject to courier serviceability of the delivery PIN code.
– Delivery availability and estimated delivery time will be shown at checkout wherever applicable.
– Certain remote, restricted or non-serviceable locations may have limited delivery options.

2. ORDER PROCESSING & DISPATCH

– Orders are generally processed and dispatched within 1–2 working days after successful order confirmation.
– Orders placed on Sundays or public holidays may be processed on the next working day.
– During sales, promotional periods, festivals or unusually high order volumes, dispatch may take longer than usual.
– Once your order is dispatched, tracking details will be shared through your registered contact details.

3. DELIVERY TIME

– Standard delivery generally takes approximately 3–7 working days after dispatch, depending on the destination PIN code and courier service.
– Deliveries to remote or difficult-to-service locations may take additional time.
– Delivery timelines are indicative and may be affected by factors beyond MEN MODE’s reasonable control, including weather conditions, public holidays, natural events, transportation disruptions, courier delays or other unforeseen circumstances.

4. SHIPPING CHARGES

Shipping charges are based on the final order value after applicable discounts or coupons:

– Orders below ₹2,000 — Prepaid: ₹49 shipping charge.
– Orders of ₹2,000 or above — Prepaid: FREE shipping.
– Orders below ₹2,000 — COD: ₹99 total shipping & COD handling charge.
– Orders of ₹2,000 or above — COD: ₹49 COD handling charge.

All applicable charges will be clearly displayed at checkout before the order is placed.

MEN MODE may offer additional shipping promotions from time to time. The applicable promotional terms will be clearly communicated on the website.

5. CASH ON DELIVERY (COD)

– COD availability depends on the delivery PIN code, order value, courier serviceability and operational considerations.
– MEN MODE may restrict or disable COD for certain PIN codes, products or orders based on courier serviceability, delivery history, risk controls or other operational requirements.
– The complete amount payable, including applicable COD charges, will be displayed before order confirmation.
– The customer must pay the full COD amount to the authorized delivery partner at the time of delivery.

6. ORDER TRACKING & WHATSAPP UPDATES

– Once your order is dispatched, tracking information will be shared through your registered mobile number and/or email.
– Where available, MEN MODE may also provide order confirmation, dispatch, tracking, delivery and other service-related updates through WhatsApp.
– Customers should provide a valid and active mobile number and, preferably, an active WhatsApp number associated with the order to receive these communications.
– Tracking information is provided through our logistics partners and may occasionally take time to reflect the latest shipment movement.

7. DELIVERY ATTEMPTS & UNDELIVERED ORDERS

Our courier partners may make multiple delivery attempts before marking a shipment as undelivered.

Delivery may fail due to reasons including:

– Incorrect or incomplete address.
– Incorrect or unreachable mobile number.
– Customer unavailable at the delivery address.
– Customer refusing or being unavailable to accept a COD order.
– Delivery PIN code becoming temporarily or permanently non-serviceable.
– Other circumstances affecting successful delivery.

If an order cannot be delivered after the applicable delivery attempts, the shipment may be returned to MEN MODE as Return to Origin (RTO).

8. ADDRESS CHANGES

– Customers should carefully verify their delivery address and contact details before placing an order.
– Address-change requests may be considered only before dispatch and are subject to operational feasibility.
– Once an order has been dispatched, MEN MODE may not be able to change the delivery address.
– MEN MODE will not be responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

9. DELAYED, LOST OR DAMAGED SHIPMENTS

If your shipment is delayed, lost or appears damaged during transit, please contact MEN MODE Customer Support as soon as possible with your order and tracking details.

MEN MODE will coordinate with the applicable logistics partner to investigate and resolve the issue, subject to the circumstances and applicable logistics processes.

If you receive a package that appears visibly tampered with or materially damaged, please notify MEN MODE promptly and follow the instructions provided by Customer Support.

For products received damaged, defective, incorrect or missing, please refer to our Return & Exchange Policy and follow the claim process specified there.

10. MULTIPLE ITEMS IN ONE ORDER

Where an order contains multiple products, MEN MODE may dispatch the products together or in separate shipments depending on product availability, fulfilment requirements or operational considerations.

Where an order is split into multiple shipments, additional shipping charges will not be imposed solely because MEN MODE has split the shipment, unless clearly communicated otherwise before order confirmation.

11. RTO & RE-SHIPPING

If an order is returned to MEN MODE because delivery could not be completed due to customer-related reasons, such as an incorrect address, repeated unavailability, refusal to accept the shipment or refusal of COD payment, MEN MODE may contact the customer regarding re-shipping.

Any applicable additional re-shipping charges, where permissible, will be communicated to the customer before the order is re-shipped.

This provision does not apply where the delivery failure occurred due to an error attributable to MEN MODE or where applicable law provides otherwise.

12. REMOTE & NON-SERVICEABLE LOCATIONS

Delivery timelines and service availability may vary for remote, rural, restricted or otherwise difficult-to-service locations.

If a PIN code is found to be non-serviceable after an order is placed, MEN MODE may contact the customer to determine whether an alternative delivery solution is available.

If delivery cannot reasonably be completed, the order may be cancelled and any eligible refund will be processed in accordance with our Refund Policy.

13. SHIPPING PARTNERS

MEN MODE may use one or more third-party logistics and courier partners, including courier aggregators and their associated delivery partners, based on serviceability, delivery performance, destination, package characteristics and operational requirements.

The courier partner assigned to an order may vary from one order to another.

14. CUSTOMER RESPONSIBILITY & COMMUNICATION

Customers are responsible for:

– Providing a complete and accurate delivery address.
– Providing a valid and reachable mobile number.
– Providing an active WhatsApp number where WhatsApp updates are desired.
– Being available to receive the shipment, particularly for COD orders.
– Coordinating with the courier partner when necessary to complete delivery.

MEN MODE may use the contact information provided by the customer for order-related, delivery, customer-service and other transactional communications.

Where customers separately consent to receive promotional communications, MEN MODE may also send information about new arrivals, offers, promotions and other business-related updates, subject to applicable law and available opt-out mechanisms.

Consumer Rights: Nothing in this policy is intended to restrict or exclude any consumer rights or remedies that cannot legally be excluded under applicable Indian law.