PRIVACY POLICY
Effective Date: 15 September 2026
Last Updated: 15 September 2026
Business Name: THE MEN MODE
Business Address: M/S FASHION WORLD, CHOTI KALYANI, KALYANI, MUZAFFARPUR, BIHAR – 842001
Customer Support Email: Contact@themenmode.com
WhatsApp Support: +91 9661812126
Grievance Officer: MOHAMMAD SHAMSHER
Designation: Grievance Officer
Grievance Email: Contact@themenmode.com
Grievance WhatsApp: +91 9661812126
Grievance Address: M/S FASHION WORLD, CHOTI KALYANI, KALYANI, MUZAFFARPUR, BIHAR – 842001
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1. INFORMATION WE COLLECT
MEN MODE may collect personal information that is reasonably necessary to provide, operate, secure and improve our services.
Depending on how you use our website, this may include:
– Name
– Mobile number
– Email address
– Billing and delivery address
– PIN code and delivery/location information
– Order and transaction details
– Products, sizes, colours and variants selected or purchased
– Return, exchange, refund, cancellation and customer-support information
– Communications with MEN MODE
– Device, browser, IP address and basic technical information
– Website usage information, cookies and similar technologies
– Information reasonably required for fraud prevention, security and abuse detection
We aim to collect only information reasonably necessary for the relevant purpose.
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2. HOW WE USE YOUR INFORMATION
We may use personal information to:
– Process and manage orders
– Process payments
– Arrange delivery
– Provide returns, exchanges and refunds
– Communicate with customers about orders and services
– Respond to customer-support requests
– Prevent fraud, misuse and unauthorized activity
– Maintain website and account security
– Improve our website, products and services
– Maintain accounting, tax and business records
– Comply with applicable laws and lawful requests
– Resolve disputes and enforce our legal rights
– Send service-related communications
– Send promotional communications where legally permitted
MEN MODE will process personal information for legitimate and reasonably necessary purposes connected with our services, business operations and legal obligations.
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3. PAYMENTS
Payments may be processed through third-party payment gateways, banks, financial institutions or other payment service providers.
Where a third-party provider processes payment information, that information may be handled directly by that provider under its applicable terms, privacy practices and security procedures.
MEN MODE does not intend to unnecessarily store complete card details where such information is handled directly by the payment service provider.
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4. SHARING INFORMATION WITH SERVICE PROVIDERS
MEN MODE may share reasonably necessary personal information with trusted service providers that help us operate our business, including:
– Courier and logistics companies
– Payment service providers
– Website hosting and technology providers
– Website development and maintenance providers
– Customer-support providers
– Security and fraud-prevention providers
– Analytics and technical service providers
– Accounting, tax and professional advisers
– Other vendors reasonably required to provide our services
We aim to share only information reasonably necessary for the relevant service or purpose.
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5. CONTRACTORS AND BUSINESS PARTNERS
MEN MODE may use contractors, subcontractors, consultants, agencies, technology providers, logistics providers and other business partners.
Where such parties need access to personal information to provide services to MEN MODE, we will seek to use reasonable contractual, technical and organizational measures appropriate to the nature of the information and service.
Such parties should access or process information only to the extent reasonably required for the services they provide and subject to applicable law.
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6. COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies, pixels, analytics tools, log files and similar technologies to:
– Operate essential website functions
– Remember preferences
– Understand website usage
– Improve website performance
– Detect security issues
– Analyse customer interactions
– Support marketing or advertising activities where applicable
Where consent is legally required, MEN MODE will provide an appropriate consent or preference mechanism.
Customers may also control cookies through their browser or device settings. Disabling certain cookies may affect some website functionality.
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7. MARKETING AND COMMUNICATIONS
MEN MODE may send essential communications relating to:
– Orders
– Payments
– Delivery
– Returns and exchanges
– Refunds
– Customer support
– Account or website security
– Important service or policy updates
Where permitted by applicable law, MEN MODE may also send promotional communications.
Customers may opt out of promotional communications through the available unsubscribe, preference or other applicable mechanism.
Essential service communications may continue where reasonably necessary to provide the service or comply with legal obligations.
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8. DATA SECURITY
MEN MODE takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction.
Depending on the circumstances, these measures may include:
– Access controls
– Authentication and account-security measures
– Secure website and technology practices
– Appropriate service-provider controls
– Security monitoring
– Limiting access based on business necessity
– Other reasonable technical and organizational safeguards
However, no website, electronic system, online transmission or storage method can be guaranteed to be completely secure.
Therefore, MEN MODE cannot guarantee that personal information will never be affected by hacking, malware, cyberattacks, unauthorized access, interception, technical failures or other security incidents despite reasonable security measures.
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9. SECURITY INCIDENTS AND DATA BREACHES
If MEN MODE becomes aware of a suspected or confirmed security incident involving personal information, we may take reasonable steps appropriate to the circumstances, including:
– Investigating the incident
– Identifying and containing unauthorized access
– Taking steps to reduce further unauthorized access
– Assessing the nature and extent of the incident
– Securing affected systems
– Restoring affected services
– Working with technology providers, cybersecurity professionals or other appropriate experts
– Cooperating with relevant authorities where required
– Providing notifications where required by applicable law
– Providing reasonable assistance to affected customers where appropriate
– Pursuing civil, criminal or other legal remedies against hackers, fraudsters or other responsible parties where appropriate
Where applicable law requires notification of a personal-data breach, MEN MODE will follow the applicable legal requirements.
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10. LIMITATION RELATING TO CYBER INCIDENTS
MEN MODE takes reasonable security measures but does not represent or guarantee that its website, systems, databases or third-party systems will be completely immune from every possible cyberattack, hacking attempt, malware, unauthorized access, technical failure or security incident.
To the maximum extent permitted by applicable law, MEN MODE will not be automatically or absolutely liable for every loss, damage or consequence alleged to result from a cyberattack, hacking incident, malware, unauthorized access, third-party security incident, technical failure or similar event where MEN MODE has taken reasonable security measures and the incident was not caused by MEN MODE’s unlawful act, omission, negligence, wilful misconduct or failure to comply with applicable law.
Nothing in this section is intended to:
– Exclude or restrict liability that cannot legally be excluded
– Remove any mandatory consumer or privacy right
– Avoid legally required breach notifications
– Excuse unlawful conduct, negligence or wilful misconduct
– Prevent a customer from exercising a legal remedy available under applicable law
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11. CUSTOMER RESPONSIBILITIES
Customers should also take reasonable steps to protect their own information and accounts.
Customers should:
– Keep passwords confidential
– Never share OTPs or authentication codes with unauthorized persons
– Use reasonable security practices on their devices
– Avoid suspicious links, messages and phishing attempts
– Inform MEN MODE if they reasonably suspect unauthorized access
– Provide accurate information when placing an order or requesting support
MEN MODE will not ordinarily ask customers to disclose passwords or OTPs for customer-support purposes.
Where a customer voluntarily discloses information to an unauthorized third party or fails to take reasonable precautions within the customer’s control, MEN MODE’s responsibility may be limited to the extent permitted by applicable law.
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12. DATA RETENTION
MEN MODE may retain personal information for as long as reasonably necessary for purposes such as:
– Providing services
– Completing transactions
– Customer support
– Returns, exchanges and refunds
– Accounting and financial records
– Tax and legal obligations
– Fraud prevention and security
– Resolving disputes
– Enforcing agreements and legal rights
– Meeting applicable legal or regulatory requirements
When personal information is no longer reasonably required and there is no legal or legitimate reason to retain it, MEN MODE will take reasonable steps to delete, anonymize or otherwise appropriately dispose of it, subject to applicable law.
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13. CUSTOMER PRIVACY RIGHTS AND REQUESTS
Subject to applicable law and its conditions, customers may have rights relating to their personal information, including where applicable:
– Requesting information about the processing of their personal information
– Requesting correction of inaccurate or incomplete information
– Requesting deletion or erasure where legally applicable
– Withdrawing consent where processing is based on consent
– Raising privacy-related grievances
– Exercising other rights available under applicable data-protection law
Requests may be subject to reasonable identity verification and legal limitations.
MEN MODE may retain information where required or permitted by law or where reasonably necessary for legitimate business purposes, fraud prevention, security, legal claims, accounting, tax or regulatory obligations.
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14. CHILDREN’S PRIVACY
MEN MODE does not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
Where applicable law requires parental or guardian consent or other safeguards for processing a child’s personal information, MEN MODE will follow the applicable legal requirements.
Parents or lawful guardians who believe that a child’s personal information has been collected or processed improperly may contact MEN MODE using the details provided below.
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15. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to or integrate with third-party websites, applications, payment providers, courier services, social-media platforms or other external services.
MEN MODE does not control the privacy practices, security practices or content of independent third parties.
Customers should review the applicable terms and privacy policies of third-party services before providing personal information to them.
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16. LEGAL AND REGULATORY DISCLOSURE
MEN MODE may disclose or provide access to personal information where reasonably necessary or legally required, including to:
– Government authorities
– Law-enforcement agencies
– Courts and tribunals
– Regulatory authorities
– Tax authorities
– Legal and professional advisers
– Security or fraud-prevention organizations
– Relevant service providers
Such disclosure may occur where required by law, court order, regulatory requirement, fraud investigation, security concern, protection of rights or property, prevention of unlawful activity, or establishment, exercise or defence of legal claims.
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17. CHANGES TO THIS PRIVACY POLICY
MEN MODE may update this Privacy Policy from time to time to reflect:
– Changes in our business or services
– Changes in technology
– Changes in legal or regulatory requirements
– Changes in data-processing practices
– Improvements to privacy and security practices
The updated version will be published on the MEN MODE website with the revised “Last Updated” date.
Where applicable law requires specific notice or consent for a material change, MEN MODE will follow the applicable legal requirements.
Customers are encouraged to review this Privacy Policy periodically.
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18. APPLICABLE LAW AND CUSTOMER PROTECTION
This Privacy Policy is intended to operate in accordance with the applicable laws and regulations of India.
Nothing in this Privacy Policy is intended to exclude, restrict, waive or reduce any mandatory statutory right, privacy right, consumer right or legal remedy available to a customer under applicable law.
If any provision of this Privacy Policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail to the extent of the conflict.
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19. PRIVACY QUESTIONS AND GRIEVANCES
For privacy-related questions, requests, complaints or grievances, customers may contact:
Grievance Officer: MOHAMMAD SHAMSHER
Designation: Grievance Officer
Email: Contact@themenmode.com
WhatsApp: +91 9661812126
Address: M/S FASHION WORLD, CHOTI KALYANI, KALYANI, MUZAFFARPUR, BIHAR – 842001
MEN MODE will acknowledge and address privacy-related grievances within the period required by applicable law.
Customers should provide sufficient information and supporting details to enable MEN MODE to properly investigate and respond to their request or grievance.
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20. CONTACT INFORMATION
For privacy-related questions or concerns:
THE MEN MODE
Business Address: M/S FASHION WORLD, CHOTI KALYANI, KALYANI, MUZAFFARPUR, BIHAR – 842001
Email: Contact@themenmode.com
WhatsApp: +91 9661812126
By using the MEN MODE website and services, customers acknowledge that they have had an opportunity to review this Privacy Policy and understand how personal information may be collected, used, shared and protected as described above, subject to applicable law.
